Privacy Policy

Last updated (effective date): August 1, 2025

ConversionMonitor ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, applications, and services (collectively, the "Service").

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, you may not access or use the Service.

1. Information We Collect

We may collect the following types of information:

  • Account Information: name, email address, billing information, and account credentials when you sign up for an account.
  • Payment Information: payments are processed by Paddle, our Merchant of Record. We do not directly collect or store your full payment card details.
  • Usage Data: information about how you interact with the Service, such as log files, IP address, browser type, device information, and activity logs.
  • Integration Data: if you connect third-party services (such as Google Analytics 4 or Google Tag Manager), we may collect and process data from those services on a read-only basis, in accordance with your authorization.
  • Website & Script Data: if you install our script on your website, we may collect data from website activity as specified in the Service's functionality.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service.
  • Process payments and manage subscriptions through Paddle.
  • Communicate with you, including support requests and service updates.
  • Monitor usage, analyze trends, and improve the Service.
  • Enforce our Terms & Conditions and protect against fraud, abuse, or misuse.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following cases:

  • With Service Providers: including Paddle for payment processing, hosting providers, and other vendors who support the Service.
  • With Third-Party Integrations: when you connect third-party accounts (e.g., GA4, GTM), data is shared as necessary to enable those integrations.
  • For Legal Reasons: if required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • In Business Transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can adjust your browser settings to refuse cookies, but some features of the Service may not function properly.

5. Data Retention

We retain your information as long as your account is active or as needed to provide the Service. We may also retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system or transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights under applicable data protection laws, such as the GDPR or CCPA. These rights may include the right to:

  • Access, correct, or delete your personal information.
  • Restrict or object to certain processing of your data.
  • Request a copy of your data in a portable format.
  • Withdraw consent where applicable.

To exercise these rights, please contact us at [email protected]. We may require verification of your identity before responding to requests.

8. Children's Privacy

The Service is not directed to or intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will delete it.

9. International Data Transfers

If you access the Service from outside the United States, note that your information may be transferred to and processed in the United States or other countries where we or our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our website and update the "Last updated" date at the top.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: